Privacy Policy

Last Updated: 24 November 2025

1. Introduction

Welcome to Dragonfly Managed Technology Ltd. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us, including through our website at https://dragonflytech.co.uk, our services, and other communications.

Dragonfly Managed Technology Ltd is registered in England and Wales under company number 09440024. Our registered office is at 86-90 Paul Street, London, EC2A 4NE, UK. For the purposes of data protection law, Dragonfly Technology Ltd is the “data controller” of your personal data.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

Identity Data: Includes first name, last name, username, title, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (note: we do not store full payment card details on our servers).
Transaction Data: Includes details about payments to and from you and details of products and services you have purchased from us.
Technical Data: Includes IP address, login data, browser type and version, time zone setting, operating system, and platform used to access this website.
Usage Data: Includes information about how you use our website, products, and services.
Marketing Data: Includes your preferences in receiving marketing from us and your communication preferences.
We do not collect any Special Categories of Personal Data (race, ethnicity, religious beliefs, sexual orientation, health data, etc.) or information about criminal convictions.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you:

Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, or email.
Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment and browsing patterns via cookies and server logs.
Third Parties: We may receive data from analytics providers (like Google), payment services, and publicly available sources (like Companies House).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.
Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message.
Purposes for Processing:

5. Disclosures of Your Personal Data

We may share your personal data with:

Internal Third Parties: Other companies in the Dragonfly group for system administration.
External Third Parties: Service providers (IT and admin), professional advisers (lawyers, bankers, auditors), and HM Revenue & Customs.
Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

We store your personal data within the UK and European Economic Area (EEA). If we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection by ensuring at least one of the following safeguards:

Transferring data to countries deemed “adequate” by the UK government.
Using specific UK-approved contracts (Standard Contractual Clauses).
For US transfers, ensuring providers are part of the Data Privacy Framework.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business “need to know.”

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or accounting requirements.

By law, we must keep basic information about our customers (Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under UK data protection laws, you have the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time.
If you wish to exercise any of these rights, please contact us at hello@dragonflytech.co.uk

10. Third-Party Links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Contact Details & Complaints

If you have any questions about this privacy policy or our privacy practices, please contact us:

Full name of legal entity: Dragonfly Managed Technology Ltd. Email address:hello@dragonflytech.co.uk
Postal address: 86-90 Paul Street, London, EC2A 4NE, UK
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.