" In the hybrid workplace, your voice data is your most valuable untapped asset. Recording Teams calls isn't just about ticking a compliance box; it's about having a single, searchable source of truth for every client dispute, training opportunity, and strategic decision. "
— Simon Stratton, Customer Success Lead
Microsoft Teams Call Recording·
Policy-Based Recording
Not every call needs recording. We utilize Microsoft’s native Policy-Based Recording API. This allows you to set granular rules: record specific users, specific departments, or only external calls, while leaving internal chats private.
Voice AI Analytics
Turn audio into data. Our built-in transcription engine converts every call into searchable text. Search for keywords like “Competitor Name” or “Refund” to instantly find the exact moment in a conversation.
Omnichannel Capture
We don’t just record voice. Capture video meetings, screen sharing sessions, and chat logs in a unified timeline. Replay the entire context of a meeting, not just the audio track.
Meeting UK Standards: FCA, MiFID II and GDPR Compliance
For businesses operating in the UK, "standard" recording isn't enough to satisfy the rigorous requirements of the Financial Conduct Authority (FCA) or MiFID II. Dragonfly’s Microsoft Teams recording solution is purpose-built for the British regulatory landscape. By utilising UK-sovereign data residency within Microsoft’s London and Cardiff Azure regions, we ensure your sensitive communications never leave the country, maintaining strict adherence to UK GDPR and the Data Protection Act 2018. Our platform provides the tamper-proof, long-term archiving and ‘WORM’ storage necessary for dispute resolution and regulatory auditing, giving UK IT leaders and Compliance Officers total peace of mind.
AUTOMATED INTELLIGENCE
Turn Silent Archives intoStrategic Business Assets
Stop treating call recording as a passive storage cost. Our platform transforms your audio data into searchable, actionable intelligence. By integrating AI-driven transcription and sentiment analysis, you can identify coaching gaps, spot market trends, and improve customer satisfaction without ever having to listen to hours of silence.
Automated Quality Assurance
Replace manual call sampling with 100% coverage. Our AI scores every interaction based on script adherence and customer sentiment, highlighting exactly where your team needs support to improve performance.
Instant Dispute Resolution
Protect your reputation. Instantly retrieve specific conversations using keyword search (e.g., "Contract," "Price," "Guaranteed") to verify verbal agreements and resolve client complaints in minutes, not days.
COMPLIANCE & PERFORMANCE
A Unified Source of Truth forEvery Business Interaction
FCA & MiFID II Compliant
Meet the strictest UK regulatory standards. Our solution offers tamper-proof storage, legal hold capabilities, and full audit trails. Essential for financial services, legal sectors, and contact centres requiring absolute data integrity.
Advanced Voice Transcription
Stop listening to hours of silence. Our built-in AI engine transcribes calls in real-time, allowing you to search for specific keywords (like "refund" or "contract") and instantly navigate to the exact moment they were spoken.
Data Sovereignty (Azure)
Your data never leaves the UK. We utilize Microsoft Azure UK Data Centres with military-grade encryption (256-bit AES) for both data-in-transit and data-at-rest, ensuring you meet all GDPR and data residency requirements.
Policy-Based Controls
We utilise Microsoft’s native Policy-Based Recording API to give you granular control. Configure rules to record specific departments (e.g., Sales) while keeping internal HR or Director-level calls private and unrecorded.
AI Payment Redaction
Take payments over Teams safely. Our AI automatically detects when credit card details are spoken and mutes the recording instantly, ensuring your recordings are fully PCI-DSS compliant without manual pausing.
Omnichannel Context
Modern collaboration is more than just voice. We capture the full picture—including video streams, screen sharing sessions, and chat logs—giving you complete context for every meeting and dispute resolution.
Resolve disputes in seconds, not days.
“He said, she said” is over. With Dragonfly Tech’s Smart Search, you can instantly retrieve and replay specific call segments. Protect your staff from abuse, verify verbal contracts, and improve customer satisfaction with instant evidence retrieval. “
