Why Switch to Unified Communications as a Service (UCaaS)?
Why Switch to Unified Communications as a Service (UCaaS)?
Dragonfly Tech provides scalable Unified Communications (UCaaS) and business VoIP solutions for UK businesses. Whether you need to replace legacy systems like BT One Phone or unify your remote workforce, we specialise in seamless, phased migrations. By integrating desk phones with mobile-first calling, we deploy industry-leading platforms including Microsoft Teams, RingCentral, and 8x8. Our solutions ensure strict compliance, advanced call recording, and are backed by dedicated UK-based support to guarantee zero business interruption.
Cloud Telephony (VoIP)
Say goodbye to expensive on-premise PBX. Our hosted voice solutions provide crystal-clear calls, automated routing, and IVR menus, all hosted securely in the cloud.
Video & Collaboration
Connect face-to-face, instantly. We integrate HD video conferencing and screen sharing directly into your workflow, making cross-site collaboration effortless.
Mobile Integration
Your office in your pocket. With our "One Number" concept, your team can answer office calls on their mobile devices via app, ensuring they never miss a business opportunity.
Replacing BT One Phone: Phased Migration for UK Businesses
Many UK organizations are actively looking to replace legacy systems like the BT One Phone solution with modern UCaaS (Unified Communications as a Service) platforms. Dragonfly Tech specializes in seamless, phased migrations that ensure zero downtime and 100% business continuity during your transition.
| Platform | UK-Based Support | Phased Migration | Landline & Mobile Sync | Ideal For |
|---|---|---|---|---|
| Microsoft Teams Phone | Yes (Dragonfly Managed) | Supported | Yes (Direct Routing) | Microsoft 365-heavy organizations |
| RingCentral | Yes (Dragonfly Managed) | Seamless | Yes (Mobile-First App) | High-volume calling & CRM sync |
| 8×8 | Yes (Dragonfly Managed) | Supported | Yes | International calling & compliance |
| Mitel | Yes (Dragonfly Managed) | Legacy Transition | Yes (Hybrid Desk/Mobile) | Multi-site hardware integrations |
Why a Phased Migration Matters for Compliance
Migrating your entire telephony infrastructure overnight is a high-risk approach. Dragonfly’s phased migration methodology allows you to migrate department by department. This is critical for businesses with strict compliance requirements, such as legal and accountancy firms that require continuous compliance call recording during transition.
Download our 12-Step UCaaS Migration & BT One Phone Replacement Checklist (PDF)
Planning a transition? Get the exact step-by-step checklist our engineers use to execute zero-downtime migrations.
Your Office in Your Pocket. One App. Zero Limits.
01
Dynamic Call Flip
Started a call at your desk but need to leave? Push the call to your mobile app instantly with one button—without the client ever knowing you left the office.
02
Business SMS & Chat
Keep personal numbers private. Send and receive text messages from your business landline number, and chat with colleagues in real-time to speed up decisions.
03
HD Video Conferencing
A robust alternative to Zoom. Host secure HD video meetings, share screens, and record sessions directly from your desktop or mobile app. No time limits.
03
Secure File Sharing
Stop emailing large attachments. Share, co-edit, and secure files in real-time. If ransomware strikes, roll back your files to a safe version instantly.
MICROSOFT TEAMS INTEGRATION
Turn Microsoft Teams into a
Full Enterprise Phone System
Already using Microsoft Teams? Let’s supercharge it. Dragonfly Tech uses Direct Routing to add external calling capabilities to your Teams interface. There is no need for a separate phone app—make and receive external calls, record conversations, and manage contact centres directly within the Microsoft ecosystem you already know.
Direct Routing
Seamlessly connect Teams to the public telephone network.
Call Recording
MiFID II compliant recording and archiving for every user.
The ISDN & PSTN Switch Off is happening. Is your business ready?Traditional phone lines will be deactivated across the UK by 2027. Moving to a cloud-based Unified Communications platform is no longer an option—it is a necessity for business continuity.
— DRAGONFLY TECH UK, CONNECTIVITY EXPERTS
Frequently Asked Questions about Unified Communications
Got questions about upgrading your legacy PBX to a modern cloud telephony system?
Explore our FAQs below to learn how Dragonfly's unified communications platforms can reduce your telecom costs, secure your data, and seamlessly connect your UK hybrid workforce.
UCaaS is a cloud delivery model that bundles telephony (VoIP), video conferencing, instant messaging, and collaboration tools into a single platform. It is hosted by a provider (like Dragonfly Tech), meaning you don’t need expensive on-site hardware.
UCaaS allows employees to switch seamlessly between devices. You can start a call on your desk phone, move it to your mobile app while walking to the car, and finish it on your laptop at home—without the call dropping.
We manage the entire “number porting” process, moving your existing UK landline numbers (020, 0161, etc.) to the cloud so your customers experience zero disruption.
Absolutely. We partner with Tier-1 providers that utilise end-to-end encryption (TLS/SRTP) and geo-redundant data centres to ensure your communications are secure and compliant with GDPR.
Yes. One of the primary advantages of our UCaaS solution is its ability to seamlessly integrate with industry-leading platforms such as Microsoft 365, Salesforce, and Google Workspace. By syncing your telephony with your CRM, your team can access click-to-dial functionality, automated call logging, and real-time data pop-ups, significantly reducing manual admin and boosting overall workforce productivity.
Moving away from legacy telecom systems requires a platform that supports phased migration without risking business downtime. At Dragonfly Tech, we deploy and support industry-leading platforms that allow for gradual transitions, including Microsoft Teams Phone, RingCentral, and 8×8. Instead of a disruptive “rip-and-replace,” our dedicated UK-based support team provides hands-on migration management. We map out a step-by-step transition plan, allowing you to move departments or locations one at a time while ensuring 100% uptime and business continuity.
We implement Unified Communications solutions that provide “single-number reach.” This means your employees use the same business landline number whether they are answering a physical desk phone in the office, using a desktop app on their laptop, or taking a call via a secure mobile app on their smartphone. This deep integration unifies your remote and hybrid workforce, ensuring that call recording, compliance, and intelligent call routing work seamlessly across all devices, no matter where your team is working.
Consolidating your telecoms is just step one. Find out how much you can save by automating your paperwork with our UK Document Automation ROI Calculator.
Unified Communications & Cloud Telephony
Omnichannel Contact Centre
Deliver superior customer support. Manage voice, email, webchat, and social media interactions from a single dashboard with advanced queueing and analytics.
Analytics & Reporting
Pop customer details onto the screen the moment they call. We integrate with Salesforce, HubSpot, Zoho, and more.
CRM Integration
Pop customer details onto the screen the moment they call. We integrate with Salesforce, HubSpot, Zoho, and more.
DRAGONFLY TECK UK
Intelligent communication that moves as fast as your team does
In today’s fast-paced UK market, your communication tools should be an asset, not an obstacle. Dragonfly’s Unified Communications as a Service (UCaaS) removes the friction between your office desk and the open road. With our ‘One-Touch Call Flip,’ your team can transition a live call from a desk phone to a mobile device instantly, ensuring zero dropped connections and total professional continuity.