STRATEGIC BUSINESS ADVANTAGES
Why replace your desk phone with Microsoft Teams?
Dragonfly Tech provides enterprise-grade Microsoft Teams Phone integration and Direct Routing for businesses across London, Essex, Kent, and the South East. We transform your existing Microsoft 365 environment into a fully compliant, cloud-based PBX. Say goodbye to fragmented telecom systems; our dedicated local engineers manage seamless, phased migrations that integrate your desk phones and mobile apps into one unified, secure platform with zero downtime.
Flexible UK Connectivity & Direct Routing
Your UK office number follows you everywhere. Whether you're working from a home office in London, commuting on the train or at your desk, our Direct Routing ensures you never miss a client call. We handle the transition from your current UK provider with zero downtime.
Empower Your UK Hybrid Workforce
Give your team the freedom to work from anywhere in the UK or abroad. By integrating your phone system into the Microsoft Teams app, staff can make professional business calls using their company number on any device, reducing the need for expensive mobile contracts and hardware.
Next-Gen UK Cloud PBX Features
Replace your aging hardware with a feature-rich cloud system. Benefit from professional UK auto-attendants (IVR), intelligent call queues, and voicemail-to-email—all managed via the simple Teams Admin Centre. Perfect for businesses preparing for the January 2027 PSTN switch-off.
ENTERPRISE VOICE FEATURES
Turn Microsoft Teams into a Global Enterprise PBX
Stop paying for unused ISDN lines and expensive on-premise maintenance. We provide a feature-rich cloud environment that replicates every function of your traditional PBX—including hold music, ring groups, and auto-attendants—but with the flexibility of the Microsoft ecosystem.
Number Porting
Keep your existing 01, 02, or 0800 numbers. We manage the full migration from your old provider.
Contact Centre
Add advanced routing and supervisor analytics for your customer support teams within Teams.
Call Recording
Fully compliant recording for training and MiFID II regulations, stored securely in the cloud.
Global Coverage
We provide international numbers and calling plans for businesses with a global footprint.
INTEGRATED CLOUD TELEPHONY
Turn the collaboration tool you already use into a powerful, enterprise-grade phone system. We replace expensive legacy PBX hardware with a seamless cloud calling solution directly inside Microsoft Teams.
ENTERPRISE RELIABILITY
99.99% Uptime Guarantee
We utilise Tier-1 carrier networks for our Direct Routing paths, ensuring higher reliability than public internet calling.
HUMAN EXPERTISE
24/7UK Support
Unlike Microsoft (where you submit a ticket and wait), Dragonfly Tech provides instant access to UK-based voice engineers.
BANK-GRADE PROTECTION
Fully Secure & Encrypted
All voice traffic is encrypted using TLS and SRTP protocols, ensuring your business conversations remain private.
Everything you need to retire your old phone system
0800
Keep your existing 01, 02, or 0800 numbers. We manage the full migration and carrier liaison. We ensure zero downtime during porting, so your business remains fully connected and operational throughout the switch.
2027
ISDN & PSTN END OF LIFE
The UK’s legacy copper network is officially retiring. By 2027, all traditional ISDN and PSTN lines will be deactivated. Your business must migrate to a digital (IP) connection to stay operational.
"The PSTN Switch Off is coming in 2027. Moving your voice to Microsoft Teams isn't just an upgrade; it is the smartest way to future-proof your business against the deactivation of traditional phone lines."
Migration made simple
Moving phone systems can be daunting. We handle the heavy lifting. Still exploring your options? Read our 2026 guide to the Best Microsoft Teams Phone Providers in London & Kent.
Audit:
We analyse your current users and call flows.
Port:
We transfer your numbers without downtime.
Deploy:
We configure your Teams Admin centre and Direct Routing.
Training:
We provide user guides to ensure your staff are ready from day one.
Setting up Microsoft 365 telephony requires a process called ‘Direct Routing’ or ‘Operator Connect.’ At Dragonfly Tech, our London and Kent-based teams handle this entire integration for you. We connect your existing Microsoft Teams tenant to the external phone network (PSTN), allowing your staff to make and receive external calls directly from their Teams app with full UK-based support.
Absolutely. A “rip-and-replace” approach is risky. We specialise in seamless, phased migrations for businesses across London and the South East. You can transition department by department or office by office. Your legacy PBX and new Microsoft Teams Phone system will run in parallel until you are ready to fully switch, guaranteeing zero business interruption.
Yes. Microsoft Teams Telephony provides “single-number reach.” Your employees will use the same business landline number whether they are answering a physical Teams-certified desk phone in the office, using a headset on their laptop, or taking a call via the secure Teams mobile app on the road.
Yes, when configured correctly. We provide advanced Teams call recording software that ensures full compliance with GDPR, MiFID II, and FCA regulations. All inbound and outbound calls are securely encrypted and stored in the cloud, making it the ideal solution for legal, financial, and professional services firms in London.
Transitioning to a UCaaS platform like Teams often significantly reduces your telecoms overhead. Instead of paying for costly on-premise PBX maintenance and expensive ISDN line rentals, Microsoft Teams telephony operates on a predictable, scalable per-user monthly model. You only pay for the licenses and call plans your business actually needs.